Terms of Service

1. Eligibility to Use the Services

• You must be at least 18 years of age, or the age of majority in your state of residence (whichever is higher), to place orders or create an account. If you are between 13 and 17 years of age, you may only use the Services with the supervision and consent of a parent or legal guardian, who will be responsible for your use of the Services.
• You must have the legal capacity to enter into a binding contract with us (e.g., you are not under a legal disability, such as being declared incompetent by a court).
• You must provide accurate, complete, and current information when using the Services (e.g., when placing an order, creating an account, or contacting customer service).
• You must use the Services only for lawful purposes and in accordance with these Terms and all applicable laws, regulations, and industry standards.

2. Account Creation and Management

• Provide accurate, complete, and current information (e.g., your name, email address, phone number).
• Create a unique username and a strong password to protect your account from unauthorized access.
• Maintain the confidentiality of your account credentials and not share them with any third party.
• Update your account information promptly if any details change (e.g., a new email address or shipping address).
• Take full responsibility for all activities that occur under your account, including any orders placed or charges incurred by unauthorized users who access your account using your credentials.

3. Product Information and Pricing

• Pricing: All prices displayed on our website are denominated in U.S. Dollars (USD) and include applicable sales tax, unless otherwise stated. Shipping fees, handling charges, and other additional costs will be calculated and displayed at checkout before you confirm your order. We reserve the right to adjust product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid for.
• Product Descriptions: Product images and descriptions are for illustrative purposes only and may not accurately reflect the actual product due to variations in screen display, lighting, and manufacturing. We do not warrant that the product images or descriptions will match the actual product in every detail.
• Inventory: We make reasonable efforts to maintain accurate inventory levels, but we do not guarantee that all products listed on our website are in stock. If a product you ordered is out of stock or unavailable, we will notify you as soon as possible and offer you the option to cancel your order for a full refund or wait for the product to be restocked.
• Technical Errors: In the event of a technical error that results in an incorrect price or product listing (e.g., an obviously low price due to a system glitch), we reserve the right to cancel your order and issue a full refund, even if the order has been confirmed automatically. We will notify you of any such cancellation and explain the reason.

4. Order Placement and Contract Formation

• The product is out of stock or unavailable.
• We suspect fraudulent activity (e.g., stolen payment information, false identity, or suspicious order details).
• Your payment is declined or cannot be processed.
• There is a technical error in the product listing or pricing.
• You have violated these Terms or our other policies (e.g., Returns & Refunds Policy, Privacy Policy).
• Legal restrictions prohibit us from delivering the product to your shipping address (e.g., international trade sanctions, state-specific product bans).

5. Payment Terms

• Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other payment methods displayed at checkout. We reserve the right to add or remove payment methods at any time without prior notice.
• Payment Processing: All payment information is securely processed by our third-party payment service providers (e.g., Shopify Payments, PayPal) in compliance with the Payment Card Industry Data Security Standard (PCI DSS). We do not store full payment card information on our servers.
• Payment Authorization: By placing an order, you authorize us to charge your payment method for the total order amount. If your payment is declined, we will notify you and request alternative payment information. You must provide valid payment information within 48 hours; otherwise, we reserve the right to cancel your order.
• Taxes: You are responsible for paying all applicable federal, state, and local sales taxes, which will be calculated and added to your order total at checkout based on your shipping address. If you are a tax-exempt entity, you may provide us with a valid tax-exempt certificate to have taxes removed from your order.

6. Shipping and Delivery

• Shipping Methods and Times: We offer various shipping methods (e.g., standard, expedited, overnight) at checkout, with estimated delivery times based on your shipping address and the shipping method selected. Estimated delivery times are for reference only and are not guaranteed. We are not liable for delays caused by third-party carriers (e.g., USPS, UPS, FedEx), customs inspection, natural disasters, force majeure, or other events beyond our control.
• Shipping Costs: Shipping costs are calculated based on the weight and size of your order, your shipping address, and the shipping method selected. Shipping costs will be displayed at checkout before you confirm your order. We may offer free shipping on orders over a certain amount, as indicated on our website.
• Delivery Responsibilities: Upon delivery, you (or a designated third party) are responsible for inspecting the package and the products. If the package is damaged, broken, or opened, you should refuse acceptance and contact us at hello@aceora.shop within 24 hours with photos of the damaged package and products. If you accept the package, you acknowledge that the products have been delivered in good condition, unless you notify us of damage within 7 days of delivery.
• International Shipping (If Applicable): If you order products for delivery outside the United States, you are responsible for paying all applicable customs duties, import taxes, and clearance fees. These fees are not included in the order total and will be collected by the carrier at the time of delivery. We are not responsible for delays caused by customs inspection or for any customs fees incurred.

7. Returns and Refunds

• We accept returns for eligible products within 30 days of delivery.
• Products must be returned in their original, unused condition, with all packaging, tags, and accessories intact.
• You are responsible for return shipping costs, unless the product is defective, damaged during transit, or the wrong item was shipped to you.
• Refunds will be issued to your original payment method within 7 business days of approving the return.

8. Intellectual Property Rights

• You may not copy, reproduce, distribute, modify, display, perform, sell, license, or otherwise use any Content for commercial purposes without our prior written consent.
• You may download or print a single copy of Content for personal, non-commercial use only, provided that you retain all copyright and trademark notices.
• Our trademarks, service marks, and logos (e.g., “Aceora”) are registered or common law trademarks and may not be used without our prior written consent.
• If you believe that any Content on our website infringes your intellectual property rights, please contact us at hello@aceora.shop with detailed information about the infringement.

9. Prohibited Uses of the Services

• Violate any applicable laws, regulations, or industry standards.
• Engage in fraudulent activity (e.g., using stolen payment information, placing fake orders, or misrepresenting your identity).
• Use bots, crawlers, scripts, or other automated tools to access, scrape, or monitor our website or Services (except for search engine crawlers with our prior consent).
• Interfere with or disrupt the operation of our website or Services (e.g., by introducing malware, viruses, or other harmful code).
• Post or transmit any offensive, discriminatory, violent, illegal, defamatory, or infringing content through our Services (e.g., in customer reviews or support communications).
• Harass, threaten, or abuse our employees, customer service representatives, or other users of the Services.
• Attempt to gain unauthorized access to our servers, systems, or user accounts.
• Resell or distribute products purchased through our Services for commercial purposes without our prior written consent.
• Use our Services to promote or sell counterfeit, illegal, or unsafe products.

10. Limitation of Liability

11. Indemnification

• Your use of the Services or the purchase, use, or return of our products.
• Your violation of these Terms or any applicable laws, regulations, or industry standards.
• Your breach of any representation or warranty contained in these Terms.
• Any content you post or transmit through our Services (e.g., customer reviews, support communications).
• Any unauthorized use of your account by a third party.

12. Dispute Resolution and Applicable Law

13. Changes to These Terms

14. Miscellaneous

• Entire Agreement: These Terms, together with our Returns & Refunds Policy, Privacy Policy, and any other policies referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous agreements, understandings, or representations.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or our right to enforce it in the future.
• Assignment: We may assign these Terms or any of our rights or obligations hereunder to any third party at any time without your consent. You may not assign these Terms or any of your rights or obligations hereunder without our prior written consent.
• Contact Information: For any questions, concerns, or disputes related to these Terms, please contact us at hello@aceora.shop or by mail at 401 N Wabash Ave, Chicago IL 60611, US. We aim to respond to all inquiries within 2 business days.